How to setup your vendor account

Complete the required fields correctly. Make sure to read the ‘Terms and Conditions’ before completing the form. Ensure that the ‘Apply to Become a Vendor’ box is checked in order to submit your vendor application form.

Login to your account simply by using your emails address or user name and your password. For those that are socially active you may use your Facebook, Twitter or G+ account.

Once your account has been approved you’ll be able to your vendor’s dashboard. Before you start listing your products it’s important that you complete your company profile. Some of the required details will be visible to your customers. This is how you make you personalise your store and sent details that differentiate you from other vendors. In order to do so, go to ‘Settings’ tab and complete the form.

Settings Tab

Under settings tab, there are five subtabs that you’ll be required to complete. Ensure to complete all forms correctly. Our administration team have the right to terminate your account if these forms are not completed correctly. If in doubt, please contact our team for clarification at

Store Details
Store Name: This the name that will appear next to all your products. Ensure to make it catchy and easy to remember.

Store Description:Provide a short description of your products and the physical location of your store if applicable.

Seller Info:Provide a short description of the history of your store and what your specialities are (i.e. how long have you been in business; what products do you offer; etc.). These details will be useful during promotion.

Contacts: Your contact details are necessary for administration purposes especially in relation to payments and also for follow-up of deliveries just in case the customer needs to return the merchandise.

Payment Tab
Please make sure you enter the correct payment information. Karoo will not be liable for an incorrect transactions due to incorrect payment details. You may choose the payment method that works for your best. Payments will be completed through bank transfers, M-Pesa and PayPal. If you prefer to have the funds for your sells transferred through a different payment method, please inform our team.

Bank Details
Our payment team will require the follow details in order for them to complete the transaction:
Bank Name
Account Number
Bank Address

M-Pesa Details
M-Pesa is our main mobile money transfer but that doesn’t mean we disregard vendors that uses other mobile providers i.e. Airtel etc. Simply let us know by contacting us at

PayPal Details
PayPay is currently not available.

Branding Tab
It’s important to create a brand for your store. This is how your customers will be able to differentiate your products from your competitors. By including an icon, all list products will be displayed with your logo. Now let’s say that your competitor is selling the same exact product your customers will easily know which one to choose because your logo is linked with your products.

Shipping Tab
There are two default options that are available to you, Default National Shipping Fee and Default International Shipping Fees. Under these options you can simply choose which services you would like to offer your customers:
-Free shipping
-Charge once per product for shipping, even if more than one is purchased.
-Disable shipping
There’s also an option to add handling fees if applicable. The product handling fees can be overridden on a per product basis by using the amount or percentage applicable.
You should draft your own shipping and return policy based on the type of services you would like to offer.

Shipping from is the physical address of your store. The system will automatically display your address provided on the ‘Store Tab’. Some vendors might have different store location and/or a distribution centre. If that’s the case, make sure you provide the correct address by completing the ‘Other’ form.