How does vendor rating / feedback work?

We do keep flipflopping between the term Ratings or Feedback, it’s the same thing. Customers can leave you 1 to 5 stars for your products by visiting their My Account page and clicking Leave Feedback. They can edit/update the feedback at any time, too, that way if you get a poor review you can work with the customer to make their experience/product better and perhaps they will update their rating!